WHY IS MY HONEY SOLIDIFYING?
Raw honey has an infinite shelf life and will not go bad. It will however crystallize or granulate over time- a perfectly natural progression for all raw honey. Is this a bad thing? Absolutely not! This just means your honey is raw and the best honey money can buy. In fact, many people prefer their honey in crystallized form. For a more liquid consistency, simply place the open jar in a pot or pan of hot water (not boiling) until liquefied.
WHAT IS THIS WHITE STUFF ON TOP OF THE HONEY WHEN I OPEN THE JAR?
What you’re looking at is “honey foam,” the result of tiny air bubbles in the honey escaping to the top. After jarring our honey, air bubbles work their way up to the top of the container, creating the foam. There is nothing wrong with the honey or the foam and it is perfectly edible.
WHAT IS THE SHELF LIFE OF HONEY?
Honey has no expiration date and an infinite shelf life. Based on the variety of honey, it may crystallize over time. We recommend consuming our raw honey within two years of purchase. However if you prefer to consume it 15 years from now, be our guest!
WHAT IS RAW HONEY?
Raw honey simply means it is not processed, heated or filtered. Each batch and variety of honey has a unique color and taste which will vary from hive to hive, and harvest to harvest.
WHY DOES YOUR HONEY LOOK SO MUCH DIFFERENT THAN THE HONEY BEAR ON THE SHELF AT THE GROCERY STORE?
This has to do with processing of the honey. Since our honey is raw, it contains pollen and will crystallize over time- even within a few months for certain varieties. Our honey is not processed. This sometimes leads to a more opaque honey or darker color. Many consumers are used to a golden-colored honey in liquid form. Unfortunately, many of these honeys have been filtered and heated, removing the inherent enzymes and pollen- each of which provide honey with its exceptional taste and nutritional value. You can read more on this on our blog titled, Raw Honey Is Real Honey.
DO HONEY PRODUCTS NEED TO BE REFRIGERATED?
Honey should be kept at room temperature. The closer honey is kept to 57 degrees, the quicker it will crystallize. Even after opening, there is no need to refrigerate or freeze honey. We recommend keeping pollen refrigerated for maximum freshness. To extend the shelf life of raw pollen to two years, you may keep it in the freezer.
HOW IS MASSEY HONEY CO. SUSTAINABLE?
We care for our hives and only remove the excess honey when available. Our honey comes second to our bees. All our honey is packaged in environmentally-friendly glass jars and post-consumer packaging is used when shipping all of our online orders.
ARE YOUR PRODUCTS NATURAL OR ORGANIC?
We are dedicated to keeping honey the way it was meant to be–raw. Our honey varieties are all natural with no additives or flavorings. Varieties are based on what the bees are foraging and pollinating at the time the honey has been extracted. Due to concerns on the ethics of controlling where our bees go, we do not have USDA Organic certification. (There is currently no United States certification for organic honey- bees go where they please).
IS YOUR HONEY NON-GMO?
Our products are not Non-GMO Project Verified. All of our hives however are kept and maintained in exclusively organic landscapes where no pesticide or insecticide use is practiced. When moved for pollination, our hives are only placed where organic growing techniques are used.
IS YOUR HONEY GLUTEN FREE?
Yes, honey is inherently gluten-free, however we are not certified Gluten-free.
IS YOUR HONEY KOSHER?
Yes, all raw honey is inherently kosher, however we are not certified Kosher.
WHERE CAN I FIND INFORMATION ON HOW TO USE HONEY IN RECIPES?
For a good time, see our recipes on our blog.
WHAT QUALTIY GUIDELINES DOES MASSEY HONEY CO. FOLLOW?
We extract and bottle our honey using industry standard SSOP guidelines as well as a Hazard Analysis of Critical Control Points (HACCP) operating plan and Good Manufacturing Practices (GMP) to maximize product safety.
ARE YOUR JARS AND PACKAGING MATERIALS RECYCLABLE?
Yes, our glass jars are used with the intention of avoiding plastic and to be recycled. All of our packaging is recyclable and packing material within our packaging is reused/recycled material.
ARE MASSEY HONEY CO. PRODUCTS SOLD AT LOCAL RETAILERS?
Massey Honey Co. is sold at many specialty retailers, natural food grocery stores and markets, gift shops, and other wholesalers. Please see our retailer store finder to enter your search.
WHEN WILL I RECEIVE MY ONLINE ORDER?
Most orders ship within 1-2 business days of any order placed before midnight PST. All orders are shipped USPS or FedEx. Depending on your location in the United States, your order may take between 2-7 business days to arrive.
HOW CAN I TRACK MY ORDER?
Once you place your order online, you will receive an email with a tracking number when your order ships.
WHAT IS YOUR RETURN POLICY?
We strive to satisfy every customer. If for some reason you receive a damaged or defective item, please contact us immediately at info@masseyhoney.com, or at the phone number below and we will promptly provide you with a replacement. We cannot be held responsible for incorrect or incomplete addresses input by the customer on the original online order.
CAN I INCLUDE A GIFT MESSAGE WITH MY ORDER?
Yes. Following checkout, please email us at info@masseyhoney.com to add your message.
HOW DO I CARRY MASSEY HONEY IN MY STORE?
Please complete our Wholesale Registration Form and we will be in touch with additional details. For repeat orders or other information regarding a wholesale or distribution order, please email orders@masseyhoney.com.
HOW CAN I KEEP IN TOUCH WITH MASSEY HONEY CO.?
Please sign up on our e-mail newsletter for the latest on the bees, honey updates, recipes, and promotions. If you’re feeling social, please follow us at:
Instagram: @masseyhoneyco
Twitter: @masseyhoneyco
Facebook: @masseyhoneycompany
YouTube: Massey Honey Co.
If you do not find an answer to your question, or just have a general beekeeping or honey question, or some down time and want to chat, please email us at info@masseyhoney.com.
Massey Honey Co. LLC
18543 Yorba Linda Blvd.
Suite #206
Yorba Linda, CA 92886
Tel: 1-800-775-7443
